As a member of the LINC Service Network, H.A. Thompson & Sons builds unique maintenance programs that apply both a financial and mechanical solution to lower owning and operating costs.
We were uncomfortable with the old model in this industry which was providing services and billing hourly for repairs. Instead of getting paid for making client’s equipment run more efficiently and reliably, contractors were getting paid when clients had problems and breakdowns.
This created a misalignment of interests that can make the relationship with clients self-serving at best…the less maintenance performed, the more revenue received.
With the understanding that proactive maintenance prevents costly breakdowns, we offer all-inclusive service contracts. Such all-inclusive packages are specifically designed to minimize system downtime, reduce equipment repairs, optimize productivity, lower energy consumption costs, and have virtually eliminated the need for emergency calls.
Regardless of contract type, our team of over 30 experienced service technicians provide fast, friendly service 24 hours a day, 7 days a week. In addition to giving H.A. Thompson's customers the support of other likeminded independent contractors, LINC® has transformed our approach to service and given us the tools to take personal responsibility for the systems we maintain.